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1. Who do I contact for my Trauma Star medical record request or statement?

For medical records requests and billing information requests, please visit here. 

2. I was transported by Trauma Star air ambulance. I am a Monroe County residents. Why did I get a bill?

A statement is sent out to every patient transported by Trauma Star along with an application for the Monroe County Resident Trauma Star Fee Waiver (PDF). This must be completed and returned to us to write off any out-of-pocket expenses for qualifying Monroe County residents.

3. Do I qualify for the Monroe County Resident Trauma Star Fee Waiver?

A qualifying resident is either a property owner (or member of their immediate household) who is current in paying property taxes in Monroe County, including the Trauma Star tax, or a person (or member of their immediate household) who rents property subject to the Trauma Star tax. We also require a copy of your Florida drivers license showing your address in Monroe County, valid for the date of transportation.

Please send your Monroe County Resident Trauma Star Fee Waiver Application Form (PDF) and proof of your Monroe County residency in the form of copies of property taxes for property owners or, for renters, copies of your long-term lease and/or utility bills plus a copy of your Monroe County drivers license to the address on the bottom of the application form.

4. Do I have to sign up for the Monroe County Resident Trauma Star Fee Waiver before transportation?

No, you only need to apply for the Trauma Star Fee Waiver after you have been transported by Trauma Star and have received a billing statement. An application form should be included with your statement or you can download the Trauma Star Fee Waiver Application (PDF).

5. I am NOT a Monroe County resident. How much is the cost of transport?

There is a base rate of $12,000 for a Trauma Star transport, with an additional $100 per mile calculated from origin to destination. The average billed amount is about $20,000 to $23,000 per trip -- which is less than half of the amount usually charged by the previous private air transport company that operated in the Keys prior to 2017.